Terms of Service

Last Updated: December 9, 2025

Executive Summary

Welcome to Automation Elves, a holiday campaign by Zero to MVP. Here's what you need to know:

1. Acceptance of Terms

By submitting a request through automationelves.com and authorizing payment, you agree to these Terms of Service. If you do not agree to these terms, please do not submit a request or provide payment information.

These terms constitute a legally binding agreement between you ("Customer," "you," or "your") and Zero to MVP ("we," "us," "our," "the elves," or "Automation Elves").

2. Service Description

What We Provide

Automation Elves is a limited-time campaign offering one-time automation builds. Each automation includes:

What We Don't Provide

The following are explicitly outside the scope of this service:

Service Availability

This campaign operates from December 8, 2024, through December 31, 2024, at 11:59 PM Eastern Time. All requests submitted by the deadline will be completed, even if delivery extends into January 2025.

After December 31, 2024, automationelves.com will redirect to taskforce.tech. No new requests will be accepted after this date.

3. Pricing and Payment

Pricing Structure

Pricing follows a graduated ladder based on total campaign signups:

The price displayed at the time of your submission is the price you will pay if your request is approved. Price increases are not retroactive.

Payment Authorization and Capture

We use Stripe for payment processing with a two-step authorization flow:

  1. Authorization: When you submit your request, your payment method is authorized (funds are held) but not charged. This hold typically lasts 7 days per Stripe's policies.
  2. Scope Review: We review your request within 4 hours (typically faster).
  3. Capture or Release:
    • If in scope: Authorization is captured (you are charged) and you enter the build queue
    • If out of scope: Authorization is released (no charge occurs)
    • If clarification needed: Authorization remains while we communicate (up to 7 days)

What You're Paying For

Your payment covers:

4. Scope Review Process

Initial Review

Within 4 hours of submission (typically much faster), we will review your request and determine if it fits within the service scope. You will receive one of three responses:

Scope Determination

Scope approval is at our sole discretion based on technical feasibility, tool compatibility, complexity, and available resources. Our determination is final, though we will always provide clear reasoning and alternatives.

Communication During Review

If we need clarification, we will contact you via the email address provided. Your authorization remains valid for up to 7 days (Stripe's limitation). If we cannot reach you or receive clarification within this timeframe, the authorization will automatically expire and no charge will occur.

5. Queue and Delivery

Queue Position

Once approved, you receive a private status page showing your queue position and estimated delivery date. Estimates are based on:

Delivery Estimates

Current estimates by queue position:

These are estimates, not guarantees. Actual delivery may be faster or slower based on technical complexity and queue conditions.

Delivery Delays

Delivery time pauses if we are waiting on you for:

If you do not respond within 7 days, see Section 9 (Unresponsiveness Policy).

Force Majeure

We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to:

See Section 20 (General Provisions) for full force majeure terms.

6. Tool Access and Security

Required Access

To build your automation, you must provide access to the tools being integrated. This typically means:

Scope of Access

We will request the minimum permissions necessary to build your automation. For example:

Security Practices

We handle your credentials with the following security measures:

Your Responsibility

You are responsible for:

7. Preview and Approval

Preview Requirement

Before deploying any automation to production, we will provide:

Your Approval

You must explicitly approve the automation before we deploy it to production. Approval can be given:

Approval Constitutes Acceptance

By approving the preview, you acknowledge that:

Revisions Before Approval

If the preview does not meet your expectations, you can request revisions. This is unlimited within the original scope. For example:

Out-of-scope changes require a new request or may be accommodated as a courtesy depending on complexity and queue depth.

8. Monitoring and Support

30-Day Monitoring Period

From the date your automation goes live, we proactively monitor for:

What We Fix

During the monitoring period, we will fix at no additional cost:

What We Don't Fix

We are not responsible for issues caused by:

After 30 Days

After 30 days, your automation will stop running unless you choose one of these options:

As an Automation Elves customer, you qualify for all TaskForce services and offers.

9. Revisions and Scope Changes

Unlimited Revisions (Within Scope)

We offer unlimited revisions within the original approved scope. This means:

Out-of-Scope Changes

The following are considered new requests and are not covered by unlimited revisions:

Requesting Revisions

Revision requests can be made:

10. Unresponsiveness Policy

If we cannot reach you for information required to complete your automation, the following process applies:

Communication Attempts

After 7 Days

If we do not receive a response within 7 days of our initial request (and after at least 3 contact attempts), we reserve the right to:

Resuming After Closure

If you contact us after your request has been closed for unresponsiveness, we will attempt to resume work if resources permit. However, you will be placed at the end of the current queue. No refund or compensation for delay will be provided.

11. Refund Policy

Full Refund Scenarios

You are entitled to a full refund if:

Partial Refund Scenarios

Customer Cancellation Mid-Build: If you cancel your request after we've started building (status shows "Building"), you are entitled to a 50% refund. This compensates for the work already completed.

No Refund Scenarios

No refund is provided if:

Refund Process

Approved refunds are processed within 5-7 business days to your original payment method via Stripe. Bank processing times may add additional delay.

Disputes

If you believe you are entitled to a refund and we have declined, please email hello@automationelves.com with your reasoning. We will review and respond within 2 business days.

12. Intellectual Property

Our Property

We retain all rights to:

Your Property

You retain all rights to:

Custom Automation Workflows

For automations we build for you:

Third-Party Tools

The tools being integrated (Slack, Shopify, Stripe, etc.) remain the intellectual property of their respective owners. We do not grant any rights to these tools; you must have your own licenses and accounts.

Open Source Components

Our automations may use open-source libraries and frameworks. These components retain their original licenses (typically MIT, Apache 2.0, or similar permissive licenses).

Feedback

Any feedback or suggestions you provide may be used by us without obligation to you.

13. Showcase and Marketing

Default Permission

By submitting a request, you grant us permission to share an anonymized description of your automation, including:

This is displayed on the public dashboard and in marketing materials. Your company name is NOT included unless you explicitly opt in.

Named Showcase (Opt-In)

During signup, you can opt in to let us use your company name when showcasing your automation. If you opt in, we may include:

Case Study (Opt-In)

You can also opt in to being considered for a case study. If selected, we will contact you after delivery to request:

Case study participation is voluntary and can be declined at any time.

Opt-Out

If you opted in and later wish to opt out, email hello@automationelves.com. Upon opt-out:

To request removal of specific published materials, contact us and we will review on a case-by-case basis.

14. Warranties and Disclaimers

Service Provided "As Is"

To the fullest extent permitted by law, Automation Elves and Zero to MVP provide this service "AS IS" and "AS AVAILABLE," without warranties of any kind, express or implied.

No Guarantee of Outcomes

We build automations based on the information you provide and test with sample data. However, we do not guarantee:

Third-Party Services

Your automation relies on third-party services (Stripe, Slack, Shopify, etc.). We have no control over:

We will make reasonable efforts to update automations for API changes during the 30-day monitoring period, but we cannot guarantee uninterrupted service.

Disclaimer of Warranties

We specifically disclaim all warranties, including but not limited to:

Some jurisdictions do not allow the exclusion of implied warranties, so these exclusions may not apply to you.

15. Limitation of Liability

Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THIS SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR YOUR AUTOMATION.

This limitation applies to all claims, whether based on contract, tort, negligence, strict liability, or any other theory.

Excluded Damages

WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

This applies even if we were advised of the possibility of such damages.

Exceptions

These limitations do not apply to:

Scenarios We Are Not Liable For

We are not liable for issues caused by:

Jurisdictional Variations

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

16. Indemnification

Your Indemnification of Us

You agree to defend, indemnify, and hold harmless Zero to MVP, Automation Elves, and our officers, directors, employees, contractors, agents, affiliates, and service providers (collectively, "Zero to MVP Parties") from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees and legal costs, arising out of or in any way connected with:

Procedure

If we seek indemnification, we will:

You agree to notify us within 5 business days of any claims or potential claims that may trigger your indemnification obligations under this Section.

Exceptions to Indemnification

You are not required to indemnify Zero to MVP for claims to the extent caused by:

17. Data and Privacy

Our collection, use, and protection of your personal information is governed by our Privacy Policy, available at automationelves.com/privacy-policy.

Data We Access

To build your automation, we may access:

Data We Store

We store:

Data Retention

We retain your data for:

Your Rights

You have the right to:

To exercise these rights, email hello@automationelves.com.

Data Processing Agreement (GDPR Compliance)

This Section constitutes our Data Processing Agreement (DPA) and satisfies the requirements of GDPR Article 28. By accepting these Terms, you accept these data processing terms.

Scope and Roles:

Our Obligations as Data Processor:

(a) Processing Instructions: We process personal data only as instructed by you through your use of the Services, as necessary to provide the Services, or as required by applicable law.

(b) Confidentiality: All personnel with access to personal data are bound by confidentiality obligations.

(c) Security Measures: We implement appropriate technical and organizational measures including:

(d) Subprocessors: We use subprocessors listed in our Privacy Policy. We will notify you at least 30 days in advance of adding or replacing infrastructure subprocessors, giving you the opportunity to object.

(e) Data Subject Rights: We will assist you in responding to data subject requests (access, rectification, erasure, restriction, portability, objection) by providing relevant information and technical capabilities.

(f) Security Incidents: We will notify you without undue delay after becoming aware of a personal data breach, and in any event within 72 hours when feasible.

(g) Data Deletion: Upon termination of the Services, we will delete or return all personal data within 30 days, unless applicable law requires continued storage.

(h) Audits: We will make available information necessary to demonstrate compliance with Article 28 GDPR and allow for audits upon reasonable notice.

International Data Transfers: All data is processed in the EU (Germany). For subprocessors outside the EU/EEA, we use Standard Contractual Clauses (SCCs) approved by the European Commission.

Transfer Impact Assessment: For subprocessors located in third countries without an adequacy decision, we conduct Transfer Impact Assessments (TIAs) as required by GDPR and implement supplementary technical measures including encryption in transit and at rest.

Your Responsibilities as Data Controller:

18. Termination

Your Right to Terminate

You may cancel your request at any time before delivery by emailing hello@automationelves.com. Refund eligibility is determined by the refund policy (Section 11).

Our Right to Terminate

We may terminate your request and issue a refund if:

Effect of Termination

Upon termination:

19. Dispute Resolution

Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute, claim, or controversy arising from or relating to these Terms or the Services (each, a "Dispute") by contacting us at hello@automationelves.com. We will work in good faith to resolve Disputes informally within 30 days.

Binding Arbitration

If informal resolution fails, you agree that any Dispute will be resolved through binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), as modified by these Terms.

Small Claims Court

Either party may bring an individual action in small claims court in lieu of arbitration if the claim qualifies for small claims court jurisdiction.

Class Action Waiver

You agree to resolve Disputes with us on an individual basis only. You waive any right to:

This class action waiver is an essential part of this arbitration agreement. If this waiver is found unenforceable, the entire arbitration agreement in this Section 19 is void, and Disputes will be resolved in court.

Opt-Out Right

You may opt out of this arbitration agreement by sending written notice to hello@automationelves.com within 30 days of accepting these Terms. Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. If you opt out, all other Terms still apply, but Disputes will be resolved in court.

Governing Law and Jurisdiction

These Terms and any Disputes shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

If arbitration does not apply (due to opt-out, small claims court, or invalidity), you agree that any Dispute will be resolved exclusively in the state or federal courts located in Delaware, United States. You consent to personal jurisdiction in these courts.

Statute of Limitations

Any Dispute must be filed within one (1) year after the Dispute arises, or it is permanently barred, to the extent permitted by applicable law.

Injunctive Relief

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

20. General Provisions

Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Zero to MVP regarding this service. They supersede any prior agreements or understandings.

Modifications to Terms

We may update these terms during the campaign period if necessary for legal compliance or material service changes. If we do, we will:

Continued use of the service after changes constitutes acceptance. If you do not agree to the changes, you may cancel your request per Section 18.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer your rights under these terms without our written consent. We may assign our rights and obligations to any successor entity (e.g., in the event of a merger or acquisition).

Force Majeure

Neither party is liable for delays, failures, or non-performance of obligations under these Terms caused by events beyond reasonable control, including but not limited to:

The affected party will provide prompt notice of any force majeure event and make reasonable efforts to resume performance as soon as practicable. If a force majeure event prevents service delivery for more than 30 consecutive days, either party may terminate this agreement without penalty.

Survival

Provisions that by their nature should survive termination (including Sections 12, 14, 15, 16, 17, and 19) will survive termination of these Terms of Service.

21. Contact Information

Automation Elves is a holiday campaign operated by Zero to MVP. Your contract is with one of the following entities based on your billing address as provided to our payment processor (Stripe):

For US Customers

Legal NameZero to MVP, Inc.
TypeDelaware Corporation
Delaware File Number7666933
Registered AgentHarvard Business Services, Inc.
Address16192 Coastal Highway, Lewes, DE 19958, United States

For EU/EEA Customers

Legal NameZero to MVP Private Company (Zero to MVP IKE)
TypeGreek Private Company
Business Registry (GEMI)151939101000
Tax Number (AFM)801215594
VAT NumberEL801215594
AddressAgion Apostolon Petrou & Pavlou 46, Spata 19004, Greece

Contact Methods

General Inquirieshello@automationelves.com
Legal Noticeslegal@taskforce.tech
Websiteautomationelves.com
Campaign PeriodDecember 8 - December 31, 2024

After December 31, 2024, please contact us via taskforce.tech.

Legal Disclaimer: These Terms of Service are provided for informational purposes and to establish our working relationship. While we have made every effort to create fair and legally sound terms, they should not be considered a substitute for legal advice. If you have concerns about any provision, please consult with your own legal counsel before accepting.